Refund policy

Returns

Due to the custom, handcrafted, and hand-beaded nature of our products, all sales are final. We do not accept returns or exchanges unless an item is defective or you received the wrong item.

If you receive a defective or incorrect item, you must contact us within 15 days of delivery to request a return for a refund or product exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.

To start a return, please contact us at maisonbeye@gmail.com.

If your return request is approved, we'll provide instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.

If you have any questions about returns, you can always contact us at maisonbeye@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and work with you to provide a replacement or refund, as appropriate.

Exchanges

Because each piece is custom, handcrafted, and hand-beaded, we do not offer exchanges except for defective or incorrect items. If your item qualifies due to a manufacturing defect or shipping error, we will gladly arrange a replacement or issue a refund, subject to product availability.

Purchases outside of the US

At this time, Eko Aromata ships within the United States only. However, if you live outside the U.S. and have your heart set on an Eko Aromata piece, we’d still love to hear from you!

Please contact us, and we’ll connect with you about the piece you’re interested in and explore the available options for getting it to you. We’re happy to work with you to find the best way to make it happen.

Refunds

Once we've received and inspected your returned item, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at maisonbeye@gmail.com.